Shipping & Returns (Order Malaysia)

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W H A T  A R E  Y O U R  S H I P P I N G  F E E ?

 

Standard Shipping ( 6 - 11 Business Days) 

West Malaysia     GDEX

  FREE                                
East Malaysia  POSLAJU  RM15 per pair

 

E A S Y  R E T U R N  O N  H A P P I N N E S S  O U T L E T

We're not satisfied until you are…. If you don't love your purchase, we'll be glad to take it back. Our return process for domestic orders is quick and easy!

 

7 DAY UNCONDITIONAL REFUND&EXCHANGE

RETURN POLICY

If you are not completely satisfied with your purchase (with any reason) you can send it back to us .

- Clean surface before they are worn. We will not accept returned shoes with sole markings or scratches.

-Return must be made within 7 days from date o Receiving Item.

-Items must be returned together with its original box and invoice.

-Items must be returned together in complete with original shoes box and accessories ( sock and invoice)

- If the item return incompete or had been used, we have the right refuse to refund the shipping fees .

POSTAGE CHARGES

Custormer will have to bare the postage fee when shipping back to us during the return process.Then , we will refund a maximum if RM13.60/Pair for your return shipping charges to your bank account .

RETURN PROCESS

Kindly Messenger  Happiness Outlet Malaysia with the subject line ''Return Item''.We will directly assist you .                                                                                                  

HOW LONG WILL IT TAKE?

*Returns take 3 days, on average, to ship and process. If you've chosen to have an item refunded, please allow an additional 7 days for your bank account of your provide .

 

Still have questions about the process? Contact us  

 

Collect item & Drop your return via Postco

How To Collect (Available in Wilayah Persekutuan, Selangor, Johor, Melaka, Negeri Sembilan, Pahang, Perak, Terengganu)

Step 1: Shop as usual and at checkout, select “Self Collection”.

Step 2: Select your nearest PostCo location to collect your parcel.

Step 3: Complete checkout and payment as usual. No additional fee is charged for this service.

Step 4: You will be notified when the parcel is shipped out and when it has arrived at your selected PostCo location.

Step 5: Collect your parcel from your selected PostCo location. Your parcel will be held for 7 days upon arrival.

How To Return (Available in Klang Valley and Johor )

Step 1: Visit www.postco.com.my/return to book a parcel return with PostCo

Step 2: Select Happiness Outlet Malaysia as your online retailer and select your preferred PostCo location to return your item . 

Step 3: Fill in the fields with information such as your order number [e.g. #3014] and reason for return . Print the return form and securely attach it on your parcel .

Step 4: Return the item at your chosen PostcCo location , free of charge . 

 

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